Privacy Policy

1. Introduction

Nobbe Chiropractic Clinic ("we," "us," or "our") is committed to protecting the privacy and personal information of everyone who visits or uses our website at http://www.nobbechiroclinic.com/ (the "Site"). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

By using the Site or submitting any form that includes your contact or phone number, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit your information.

2. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and business address
Communications: messages you send us through contact forms or support channels
Usage data: pages visited, time spent on pages, browser type, and device information (collected via cookies or analytics tools)
SMS consent data: your explicit opt-in consent to receive text messages, the date and time of consent, and the form through which consent was given

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested services
Send appointment reminders, service updates, and other messages you have opted in to receive
Comply with legal obligations and carrier requirements
Improve the performance and content of our website
Prevent fraud and protect the security of the Site

4. SMS and Mobile Messaging

We operate an SMS messaging program to communicate with customers who have given explicit consent to receive text messages from us. The following terms govern our use of mobile messaging:

4.1 Opt-In and Consent
We collect your mobile phone number and send SMS messages only when you have given us your explicit prior written consent. Consent is obtained through a clearly labeled opt-in checkbox on website forms. Checking the box and submitting the form constitutes your agreement to receive text messages from Nobbe Chiropractic Clinic.

Consent to receive SMS messages is not a condition of purchasing any product or service.

4.2 Types of Messages
By opting in, you may receive:

Appointment reminders and confirmations
Service updates and follow-ups
Promotional offers and announcements (only if you opted in to marketing messages)
Transactional notifications related to your account or requests

4.3 No Sharing of SMS Data
Your mobile phone number, SMS opt-in consent, and any data collected in connection with our messaging program will NOT be sold, rented, leased, shared, or disclosed to third parties or affiliates for their own marketing, advertising, or promotional purposes.

We may share mobile data only with third-party service providers who assist us in delivering messages you have requested (for example, our SMS delivery platform). These providers are bound by confidentiality obligations and are not permitted to use your information for any other purpose.

4.4 How to Opt Out
You may cancel SMS messages at any time by replying STOP to any message you receive from us. Upon receipt of your opt-out request, we will send a one-time confirmation message. After that, you will not receive further SMS messages from us unless you choose to opt in again.

You may also opt out by contacting us directly at nobbechiropractic@live.com.

4.5 Help Instructions
If you need assistance, reply HELP to any message or contact us at nobbechiropractic@live.com. Standard support rates may apply.

4.6 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies based on the services and updates you have opted in to receive.

4.7 Carrier Disclaimer
Carriers (including but not limited to AT&T, T-Mobile, Verizon, Rogers, Bell, and Telus) are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your network operator.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. SMS consent records are retained for a minimum of four (4) years in compliance with TCPA record-keeping requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access the personal information we hold about you
Right to request correction of inaccurate information
Right to request deletion of your information (subject to legal obligations)
Right to withdraw consent at any time (including SMS opt-in)
Right to file a complaint with a relevant data protection authority

Residents of Canada have additional rights under CASL, including the right to withdraw consent to receive commercial electronic messages at any time. To exercise any of these rights, contact us at nobbechiropractic@live.com.

7. Patient Health Information Privacy Policy

This policy outlines the way Patient Health Information (PHI) will be used in this office and the patient's rights concerning those records. You must read and consent to this policy before receiving services. For more information about Health Information Portability and Accountability Act (HIPAA) and health information privacy visit: hhs.gov - Understanding Health Information Privacy

The patient understands and agrees to allow this office to use their PHI for the purpose of treatment, payment, health care operations, and coordination of care. The patient agrees to allow this office to submit requested PHI to the payor(s) named by the patient for the purpose of payment. This office will limit the release of all PHI to the minimum necessary to receive payment.

The patient has the right to examine and obtain a copy of their health records at any time and request corrections. The patient may request to know what disclosures have been made and submit in writing any further restrictions on the use of their PHI. This office is not obligated to agree to those restrictions.

The patient’s written consent shall remain in effect for as long as the patient receives care at this office, regardless of the passage of time, unless the patient provides written notice to revoke their consent. A revocation of consent will not apply to any prior care or services.

Substance Use Disorder Records

We will not disclose any substance use disorder-related records without your written consent, except as permitted by law, including, for example, but without limitation, a court order or a medical emergency. You have rights regarding these records, including access, confidentiality requests, and an accounting of disclosures.

This office is committed to protecting your PHI and meeting its HIPAA obligations. Staff have been trained in the area of patient record privacy, and a privacy official has been designated to enforce those procedures. Patients have the right to file a formal complaint with our privacy official about any suspected violations.

This office has the right to refuse treatment if the patient does not accept the terms of this policy.

ur website may use cookies, pixels, and similar tracking technologies to improve your experience and collect usage data. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your experience and collect usage data. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (US) or 14 (Canada). We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under the applicable age, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the Effective Date below. Continued use of the Site after any update constitutes your acceptance of the revised Policy.

Effective Date: September 29, 2026

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Nobbe Chiropractic Clinic
301 McCrosky Professional Park, Columbia, IL 62236
Email: nobbechiropractic@live.com
Phone: 618-281-4000